Women’s Month: Melody Maishman

By Linda Sparks

Melody Maishman, our dynamic Train Operations Manager, is the next megastar staff member to be highlighted for August Women’s month. The role Melody plays within the Rovos Rail family is to ensure that the company upholds the standards and values that the Rovos brand has come to be known for.

Her responsibility for the operational portfolio entails the planning and co-ordination of the train configuration and supply for each of the regular routes as well as the customised charters, dinner-runs and the many different annual journeys. Stores, staffing, training, and numerous other maintenance duties for the train fall under her direct responsibility.

Melody has been with Rovos for 28 years.  She applied for a hotel job that she spotted in a newspaper ad, only to discover during the interview that it was for a train position.  She was offered the job and has enjoyed working on the trains ever since.

She began her “journey” with Rovos Rail as hostess, gaining experience in various train departments, and through on the job training she gradually climbed the ranks to reach a management position.

In answer to the question about what she enjoys most about her job, Melody described the rush of adrenaline, the constant busyness and the immense pressure that comes with finding solutions to unexpected obstacles. She enjoys the incredible learning and growth opportunities which she is exposed to every day.  She values the feeling of being cherished and essential within the Rovos family which makes her job all the more rewarding.

Melody believes that through her job experiences she has learnt the value of patience and grasped that unanticipated events are a part of the logistics despite meticulous planning. These challenges have taught her to be adaptable and to think creatively on the spot. Interacting with diverse individuals, both guests and staff, from various cultural backgrounds has provided her with valuable insights into the essence of humanity.

One of the aspects of her work that fills Melody with pride is the many repeat guests that choose Rovos Rail for their holidays time and again. It is a sign of the success of Melody and her team, that they are delivering on the experience that they offer.  The commitment of the staff members who work in operations ensures that Rovos journeys become memorable trips for guests. And with the many challenges that come with our rail system every small victory adds up.

Melody’s favourite Rovos destination is Namibia. She describes how it stands out because the train track traverses a part of the desert, providing a unique and picturesque experience during the journey. The stunning desert landscapes and the sense of adventure make Swakopmund a popular choice among passengers.

In response to what three words she would use to describe herself, Melody picked “energetic”, “agile” and “committed”.

These characteristics are endorsed by Melody’s colleagues who have been known to describe her as “superhuman” and one of the most hard-working people in the company – her light is always the last to go off and she’s usually first in at the office. Working in such a close-knit environment for 28 years her colleagues know her well – they have witnessed all aspects of her first hand in a multitude of different circumstances.

Melody is known for her passion for animals and has rescued many that now live at the Rovos Rail offices. When not working Melody loves spending time with her animals and getting together with friends or family. She uses her leave time to unwind, recharge, and fully immerse herself in the things she loves doing the most.

Her goals include taking care of the well-being of her family, continuing to enjoy her work and to keep learning and growing in her experience with Rovos Rail.

Melody could write a book about all the interesting stories she has been a part of during her Rovos Rail adventures. But the one that stands out most for her is the Rovos story itself. How a man with a dream and a vision, through many, many, difficult situations can still triumph thanks to the buy-in and support of those around him in order to realise this vision.