Women’s Month: Dianah Vukeya

Liezl Maclean No Comment Aug 13,2024 Dar es Salaam, Guests, Journeys, Our Team

For nearly three decades Dianah Vukeya has been a committed member of the Rovos Rail family. As the Senior Laundry Assistant, she has become an expert in maintaining the impeccable standards of the train.

The three suite categories on board each have their own bed size and linen requirements including everything from robes and slippers to pillowcases and towels. The public cars include tablecloths, napkins, antimacassars and even curtains, which are made by the onsite upholstery team. Dianah is part of an 18-member team responsible for washing, steaming, ironing, pressing, folding and preparing all laundry for each journey. Her daily routine involves checking the schedule and rooming lists for upcoming journeys and guests’ requirements to ensure all stock items are available. A 15-night Dar es Salaam journey can have about 2000 items, for example. Dianah and the team methodically count and pack every item into large laundry bags for each suite and public car to maximise the limited space on board. And when the train returns, they count it all back into stock to repeat the process.

Dianah first encountered Rovos Rail when she was a clothing vendor at Pretoria Train Station. She joined the company as a passage lady and hostess on board, no mean feat when a train can be ±350m long. She held for 12 years before joining the laundry team on site. Her favourite Rovos destination was Dar es Salaam as it marked her first trip outside South Africa. Another highlight was Victoria Falls made even more memorable by her bravely taking the plunge with a bungee jump off the iconic bridge!

When asked what she loves most about her job, Dianah responded with: “Everything!” She is proud of the invaluable skills she has learned during her time with Rovos and describes it as a journey of personal and professional growth. These include learning to work with a diverse range of people, respecting others, transparency and teamwork. She has also learned skills in hospitality and healthcare and has completed courses in First Aid, Firefighting and Empathy Training.

Home for Dianah is Midrand where she enjoys spending time with her large family, which includes her husband, five children and four grandchildren. She enjoys cooking for her family, taking them to church and spring cleaning! She describes herself as strong, brave, kind, respectful, hard-working and proactive – qualities that shine through in her work and interactions with coworkers and guests. Dianah’s dedication to her work is inspiring and she is a much-valued member of the team.

Written by Linda Sparks • Edited by Bianca Vos-Lynch

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Shopping for Lobito

Brenda No Comment Nov 9,2023 Cape Town, Dar es Salaam, Journeys, Menus, Trail of Two Oceans

Shopping for Lobito began in late April, about six weeks prior to the train’s departure from Pretoria.

As you can imagine, shopping for the Lobito train, which travelled through areas which are sometimes difficult to find on a map, required a significant amount of planning; especially when it came to food and beverages. With no real opportunities for a resupply of fresh produce or items such as wine along the way, most of the stock had to be loaded onto the train in Pretoria.

https://www.youtube.com/watch?v=q2Y_wNr2onU

At Rovos Rail, we work so hard to try and deliver creative food and an array of beverages to our guests on a daily basis which is quite the challenge on a train which is travelling, with six different sets of passengers on six different journeys, a distance of 23 400kms! We caught up with Maryke and Dominique, the matriarchs of our food and beverage department, to find out just how they went about shopping for Lobito.

Dominique, the head of our food and beverage department, advised that the kitchen team on board have a fresh fruit and vegetable resupply at specific points along each of the six trips:

Pretoria to Cape Town journey: All stock will be loaded onto the train in Pretoria
Cape Town to Dar es Salaam: The kitchen team stocks up in Cape Town and then again in Krugersdorp
Dar es Salaam to Lobito: A full order of fresh produce is ordered a month in advance and delivered to the train in Dar es Salaam
Lobito to Dar es Salaam: We are able to restock certain items in Lobito so our kitchen teams have to go shopping at local markets for any outstanding fresh produce
Dar es Salaam to Cape Town: Again, a fresh order is delivered to the train in Dar es Salaam and a resupply is ready in Krugersdorp
Cape Town to Pretoria: A full order is delivered to the train in Cape Town

The logistical planning of food, beverages and the supply of water is astounding with our teams persistently following up to reconfirm orders with new vendors who perhaps do not understand how crucial these supplies are to the success of these journeys.

Other interesting and jaw-dropping facts are the quantities of certain items consumed.

Examples are

4000 to 5000 eggs used for breakfast service and baking
4900 bread rolls
± 890 to 1500kgs of sustainably sourced meat
± 780 to 800kgs of sustainably sourced fish
± 680kgs of dairy produce (milk, yoghurt, creams and a wide variety of cheese options)

It’s impressive, isn’t it?

Dominique tells us that all dry goods are all resupplied at the locations mentioned above because there is not enough space on board to carry it all.

In addition to the stocking of food produce, all liquor, non-alcoholic beverages and bottled water also had to be loaded prior to the train’s departure in Pretoria.

The issue of fresh bottled water, both still and sparkling, has always been a challenge because boxes of water take up much needed space on the train. And as some of you may know, large quantities of bottled water can be costly, especially cross-border in countries such as the Democratic Republic of Congo and Angola – shopping for bottled water in areas such as Kolwezi or Lobito is too difficult and far too expensive.

One of our saving graces is that we had the foresight about 20 years ago to recognise the demand for bottled water (as opposed to tap) so we set up our own water supply company in Cape Town which we called Babamanzi. The company is SANBWA approved and adheres to all the necessary regulations in addition to using plant-based bottles which are also sent back for recycling.

In total, across the six journeys, 600 boxes of still and 300 of sparkling water were loaded onto the train.

And as for the rest of the beverages provided on board. Well, a full bar is loaded onto the train which consists of a variety of wines, spirits, liqueurs, beers, ciders, mixers and a robust supply of non-alcoholic drinks such as cocktails, beers and juices. For these six journeys, our bar team loaded nearly 1000 boxes onto the train with opportunities for any required resupply only available in major city centres.

We spent some time with Maryke, Dominique and the kitchen team, filming behind-the-scenes of chef training, coordinating and packing. We are continuously impressed by our food and beverages team and are always grateful for their ability to learn from each journey so that the preparations for future trips are even more efficient.

Click here to watch the team in action.

The 19^th of August, marked the end of our Trail of Two Oceans trip for 2023. The train has successfully travelled from Pretoria to Cape Town, from the Mother City to Dar es Salaam and for the Tanzanian capital all the way to Lobito in Angola and back. It’s the third time we have operated the Trail of Two Oceans and we are proud that each venture, although laboured with all sorts of behind-the-scenes challenges, has been successful!

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Lobito Laundry List

Brenda No Comment Nov 9,2023 Journeys, Our Team, Trail of Two Oceans

It’s difficult to believe that the third departure of our Trail of Two Oceans, from Dar es Salaam to Lobito is already done and dusted. We spoke of the inaugural journey’s success here so this time we thought we’d share a few behind-the-scenes details with you such as the trip’s extensive laundry list. This one train actually travels six separate journeys with a total of 23 400kms’s being traversed so the Lobito laundry list is mammoth!

https://youtu.be/NE-rJ0csFK4

First, a reminder of the six different journeys that this one train operated in two and a half months:

Pretoria to Cape Town (three nights)
Cape Town to Dar es Salaam (14 nights)
Dar es Salaam to Lobito (14 nights)
Lobito to Dar es Salaam (14 nights)
Dar es Salaam to Cape Town (14 nights)
Cape Town to Pretoria (three nights)

Each journey listed above had its own set of guests so the passengers who travelled with us from Pretoria to Cape Town disembarked in the Mother City as we welcomed new guests on board the trip from Cape Town to Dar es Salaam. The train and our crew would have hosted approximately 311 guests across these six separate trips.

We thought it might be interesting to share a few details with you about how some of our departments go about planning and packing for a train which was out for 75 days. We asked Ilana, the manager of our onsite laundry department, just how much linen is packed and she came back to us with the linen count for her Lobito laundry list:

200 towelling robes
200 towelling slippers
108 antimacassars
76 curtains
256 fitted double sheets
256 flat double sheets
512 fitted single sheets
512 flat single sheets
1152 pillowcases
384 large bath towels
400 tablecloths
450 linen napkins

We spent some time with Ilana and her team onsite so we could film them in action. Ilana started coordinating her Lobito laundry list in January so that should there be any additional linen required, the order could be placed and delivered in time for the train’s departure. The counting and packing of the towelling robes, curtains, sheets, duvet covers, pillowcases, antimacassars, towels, facecloths, tablecloths and serviettes began in early June and took place in amongst all the other journeys which were operating at the same time which mostly consisted of the Cape Town and Victoria Falls trips.

Aside from food and beverages, linen is probably one of the most complicated issues as our large laundry bags require space which is limited on board. We have three different suite categories on board the train, each with their own size beds and linen requirements so the counting out of sheets, blankets, duvets and covers, pillows and pillowcases is methodical.

Our hardworking team washes and irons bed and table linen every day as well as providing a laundry and pressing service to our guests. The curtains we have in the public coaches are made onsite by our upholstery team and these also need to be removed and cleaned by the laundry team on the train. Suffice to say that the crew is kept very busy. They are honestly magicians because not only is their role incredibly demanding, but their job also requires steady nerves and hands as the train traverses various countries on tracks that are not always that smooth. And they somehow pull this magic off working within confined spaces on board.

Another challenge with all the laundry is water supply. Once the train departs Dar es Salaam, areas which can supply us with water and have the necessary pressure in order for us for to fill up within a reasonable amount of time, are few and far between. A trickling hosepipe will not do so in 2022 we installed three 10 000L water tanks, on six-metre stands, in Kolwezi (Democratic Republic of Congo) and a large volume pump for a guaranteed water supply. A 21-coach train can hold approximately 54000L of water so to have this equipment available to us in Kolwezi is a welcome relief.

The onsite laundry team counted, recounted and packed over 100 laundry bags for the suites and public cars on board this train. Their Lobito laundry lists were endless with each being checked and cross-checked by Ilana and on-board staff so that nothing was short. When the train returned to the Rovos Rail Station in September, the staff had to count each item back into the onsite laundry so that the stock is ready and waiting for the next journey.

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East to West Success!

Brenda No Comment Sep 11,2019 Cape Town, Dar es Salaam, Journeys, Our Team, Trail of Two Oceans

Images courtesy of Jos Beltman

Our train arrived back from its mammoth journey on Friday, 6 September and we feel quite proud of this success. This train essentially travelled six different journeys, each with its own group of guests, and is the first passenger train in history to travel the east-to-west Copper Trail, from Dar es Salaam in Tanzania to Lobito, Angola. We called it the Trail of Two Oceans and did we mention that our maiden voyage was a success?!

The six journeys included:
* Pretoria to Cape Town
* Cape Town to Dar es Salaam
* Dar es Salaam to Lobito
* Lobito to Dar es Salaam
* Dar es Salaam to Cape Town
* Cape Town to Pretoria

Our one train travelled a distance of 23 400kms!

Daphne Mabala, our ever graceful and fearless train manager, over saw the operations of our new east-to-west route and we feel that the journey’s success was in large part due to her dedicated management. She was supported by her management team and our owner/CEO, Rohan, who seemed to spend most of his time shaking the hands of dignitaries, politicians and tribal leaders whilst posing for photographs.

Also on board were historian and raconteur, Nicholas Schofield, hair stylist and guest liaison, Craig Geater, a formidable management team, our own locomotive drivers and mechanics, hostesses, dining car staff, barmen and women, an excellent kitchen team, a strong maintenance duo and of course our laundry team who, together with the barmen and chefs, are the real stars of the show.

The trip was a great success in both directions with minimal adjustments to the running schedule. The receptions at Lubumbashi and Kolwezi were a surprise while the officialdom and huge crowds meeting the train in Angola was unbelievable. Governors, ministers, tribal leaders, mayors, railwaymen, clergy and many other dignitaries all dressed up in their finest were on hand to meet the train at all major stations, accompanied by numerous musical groups and tribal dancers.

The tourism department and railways went way beyond the call of duty to ensure a safe and successful journey, while the journalists and TV crews had a field day giving our visit huge publicity. Our thanks to everyone who met us along the way with such enthusiasm and support – you added a memorable and touching element to the journey that we could not have anticipated or hoped for.

The saying goes “save the best for last” and the best of this entire experience had to be our wonderful guests. Our band of intrepid travellers who braved this new route with us! Thank you for travelling with us and helping make it the success that it was. Thank you too for your wonderful feedback and constructive suggestions on how we might improve the itinerary all of which are being fiercely debated between Rohan and journey coordinator, Regárdo! The journey is sold out in 2020 and our commitment to a memorable and once-in-a-lifetime experience for our guests is almost stubborn so your feedback is much valued and appreciated.

Our motto at Rovos Rail is to celebrate our wins but never rest on our laurels so planning for 2020 and beyond is well underway. And because Rohan is not one to sit still and because Research and Development is his passion, we suspect that not only will he tweak the Trail of Two Oceans itinerary to perfection but that he’ll be flying all over Africa exploring additional routes too.

Stay tuned!

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Thank you, Train Managers

Brenda No Comment Dec 11,2015 Journeys, Our Team, Station

The train manager’s role is diverse and operating our rail journeys can be unpredictable and our managers deserve a big thank you from all of us here at Rovos Rail.

The set of skills required (and acquired) could make up an entire resume. From understanding the mechanics of each coach and what is required to keep them moving forward, overseeing a delicate and sometimes moody electrical system and the water supply to the entire train, wheels which can be a constant headache, managing a full complement of staff and maintaining balance on board with guests who are from all corners of the globe. It is not easy yet our team of train managers handle themselves with courteous professionalism, diplomacy and a level of quick and proactive thinking, which is impressive.

Collectively they have been with us for 81 years with Joe and Daphne leading the pack; Joe sees 26 years with us and Daphne, 22. Joe walked into the Victoria Hotel, a property that was the original 1893 railway hotel and one that we owned, looking for work. Rohan Vos, our CEO, asked him if he could do any carpentry work to which Joe said no. He was hired anyway and 26 years later he is still with us!

All six of our train managers have worked their way into their positions as senior management. Luxury train travel requires staff that understand the ins and outs of every aspect of the train but also of silver service as well as the challenges of overseeing guests and managing expectations.

We start all of our staff as hostesses or butlers so our train managers know how to make beds, clean bathrooms, fold laundry and towels perfectly, conduct stock takes as well as serve four-course meals along with some of South Africa’s finest wines which requires study from their side. These gathered skills are essential in managing a team of young train staff.

Behind every good manager stands his or her Deputies. It’s our Deputy Managers that take care of the finer things on board ensuring that everything is washed, polished and varnished so that the train sparkles. Rarely is there an out-of-place crease or smudged glass as our generals are perfectionists and not often do things go amiss!

It’s a tough job with many sleepless nights especially on a long journey such as Dar es Salaam. When you are reliant on external companies for your traction and service things can go wrong but our on-board warriors handle everything with an enormous amount of patience and insight.

To all of you we say thank you. Your dedication and loyalty to the dynamic roles you play is appreciated and we are grateful for your years of service.

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A Royal Letter

Brenda No Comment Dec 4,2015 Dar es Salaam, Guests, Our Team

It’s not every day we receive a royal letter and lovely feedback such as the below is always welcome by all here at Rovos Rail.

Dear Mr Vos,

Journey Cape Town to Dar es Salaam, 17thJanuary

My wife Cammy and I have just returned from Dar – having thankfully not availed ourselves of the rest of the Noble Caledonia tour, by boat. (I particularly dislike the sea; my overriding interest was in your train!)

I wanted to write to say how absolutely enthralled we both were in what you provide! I am not a “train buff” in that I could not tell you the gauges of the railway in Canada, Cambodia or Cameroon (as some of our fellow passengers could – and did), but I have always been fascinated by Edwardian travel details – from early limousines to showman’s caravans and of course the wonderfully extravagant rail cars of American 19th century industry barons.

What you have done in creating the Pride of Africa train surpasses all and nothing short of amazing! There was no reason for me to look for fault, but if I had I could not have found it – the cabins were brilliant, the beds were exceptionally comfortable and including a shower room is quite extraordinary.

It was a total joy to sit watching Africa roll by – or perhaps more truthfully, given the state of some of the tracks, rumble by. How marvellous, in this age of safety and correctness, to be able to open the windows; how fantastic to sit on the observation deck – surely unique? My wife had never been to Africa and there can be few better ways to see it and none in such comfort. We loved every minute.

As for the service and friendliness – and efficiency – of your staff, it surpassed everything. From being greeted with champagne by the line of beautifully dressed hostesses and helpers (I persisted in calling it champagne on the basis that your South African wines are a match for any. And it is easier to say…) to the unexpected and clever touches of cold water when setting out and damp towels on dusty returns and we were looked after at breakfast, lunch and dinner. There were so many brilliant details.

We so appreciated being met in Cape Town by you, something commented on by several people, both on this trip and previous ones.

Eric Annandale, your train manager, was a star. He worked ceaselessly to overcome any operational obstacles. Craig Geater was wonderful – a great help in all matters – not only in the incredible luxury of having a hair stylist on board, but with information and organisation on trips as well.

The food was amazing, always unusual, always delicious and just the right amount. The South African wines were outstanding. The dining room and bar staff were brilliant and always ready to change menu in individual cases, willingly and efficiently. The dining car itself is superb.

Thank you too for the various splendid gifts that came with the tour – including a very fine tie and the magnificent Rovos tog bags!

All in all a most magnificent experience and one we are sure to share with our family and friends for many years.

Thank you and congratulations on your achievements.

Sincerely,

Lord Cranworth

If you would like information on our Dar es Salaam journey then please do not hesitate to contact Alicia on alicia@rovos.co.za

Photo credit: Jos Beltman from Icento Treinreizen in Holland.

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Tag Archives: Dar es Salaam

Women’s Month: Dianah Vukeya

Shopping for Lobito

Lobito Laundry List

East to West Success!

Thank you, Train Managers

A Royal Letter

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