Belinda Rakoma is one of Rovos Rail’s unsung heroes working behind the scenes for 31 years! From humble beginnings as a casual cleaner at Pretoria Train Station in 1993, her journey with Rovos has carried her to the current position of Store Supervisor, a testament to her ambition.
Belinda’s primary responsibility is to prepare the beverage stock for all trips. Every Monday, she checks the schedule to determine the number of journeys, how many carriages are on each one and how many passengers are travelling. She also accounts for the menus, special requests and the guests’ nationalities because, for example, Germans often consume more beer. She is proud of this attention to detail.
Belinda and her strong team load a full bar onto each train for every trip. The carefully curated selection of local and international beverages – with a proud focus on South African offerings – includes wine, brandy, gin, rum, vodka, whisky, spirits, digestifs, grappa, liqueur, beer, cider, non-alcoholic options, mixers and a cocktail menu. Rovos Rail maintains its commitment to sustainability by sourcing water from Cape Town using plant-based bottles. All beverages on board are included while special requests may be ordered at an additional cost.
Belinda’s time with Rovos has not only taught her practical skills such as mixing drinks and understanding wines, she credits the company with invaluable lessons in communication and teamwork. She believes in letting go of grudges, avoiding gossip and communicating honestly, which is reflected in her grounded approach.
The highlights of her job extend beyond the bar from her first trip outside South Africa to the experiences of meeting new people and exploring new places. Her favourite Rovos destination is Victoria Falls.
Belinda lives in Soshanguve but her heritage is Eswatini where her mother was born, and Lesotho, her father’s origins. She enjoys cooking, walking and spring cleaning but her priorities lie with her three children and three grandchildren. Her goal is to ensure they all receive a quality education and can take care of themselves.
In Belinda Rakoma, Rovos Rail has a dedicated team player. Her passion, attention to detail and commitment to customer service are qualities that contribute to the company’s mission to provide luxury train travel.
So, the next time you’re on board, raise a glass to the hard work and dedication of Belinda and her team.
Written by Linda Sparks • Edited by Bianca Vos-Lynch
For nearly three decades, Mariëlle Wynbergen has been an integral part of the Rovos Rail family serving as the Reservations Manager for short trips. She has seen the company grow and adapt to many challenges and has learned invaluable lessons about the importance of caring for her team and embracing change.
She is inspired by the owner and founder Rohan Vos who she describes as being full of new ideas and constantly wanting to improve the guest experience. Mariëlle believes that a company’s success is deeply intertwined with the well-being and dedication of its staff, and the fact that so many employees can boast decades of service indicates that they must be getting this right.
Her journey with Rovos began soon after she fell in love with a ballroom dancing teacher who had family members working at the company. “My father-in-law, Oom Wyny, was the CFO for the Victoria Hotel, and my brother-in-law and his partner were the first IT employees who installed our first computers and also wrote the first reservations programme for Rovos.” After a tip-off that there was a job available, she followed their footsteps and was appointed PA to the Reservations Manager who became her mentor. She quickly learned the ropes and found her calling in promoting and selling the train.
Mariëlle’s daily routine involves a variety of tasks from answering booking enquiries and product-interest phone calls to confirming bookings, invoicing and following up on payments. She fields many interesting and sometimes humorous questions from future guests. As she aptly puts it, her job is about “putting bums in beds” – a phrase coined by one of her previous colleagues.
Beyond the administrative tasks, Mariëlle Wynbergen takes pride in guiding and training her reservations team in the Pretoria and Cape Town offices and instilling in them the passion and dedication that is synonymous with Rovos Rail. She enjoys her job, the camaraderie among her colleagues, the interaction with guests from around the world, and the privilege of being part of an extraordinary story.
Many staff have said they could write a book about all their experiences and the interesting people they have met, and Mariëlle concurs. Two guests stand out in her memory…a couple who travel the world without luggage! Their PA packed their brand-new clothes into the cupboard on the train and, when they arrived in Cape Town, the clothes were donated. “Despite their privilege, they were one of the nicest, most unassuming and down-to-earth couples I have ever met!”
Outside of work, Mariëlle’s priorities lie with her home and her family, especially her two teenagers, her husband, and caring for her mother. She feels the words patience, consideration and compliance define her personally and professionally and shape her relationships and her approach to life.
As Mariëlle Wynbergen looks to the future, she hopes to continue contributing her skills and knowledge while learning from the remarkable individuals she has had the privilege to work alongside. “When it’s my time to leave Rovos I hope to have been as generous as Sandy Ingram, as charming as Peter Winterbottom, as vivacious as Beatrice Colon, as kind as Christine Roberts, as knowledgeable as Joy Strydom, as confident as Estee Badenhorst, as funny as Daniela Greyling, as determined as Rohan Vos and of course will always attempt to be a workhorse like Heike Gerntholtz,” she laughs.
Mariëlle’s dedication and commitment embody the spirit of Rovos Rail – a special company that enriches the experiences of guests and colleagues alike.
Written by Linda Sparks • Edited by Bianca Vos-Lynch
For nearly three decades Dianah Vukeya has been a committed member of the Rovos Rail family. As the Senior Laundry Assistant, she has become an expert in maintaining the impeccable standards of the train.
The three suite categories on board each have their own bed size and linen requirements including everything from robes and slippers to pillowcases and towels. The public cars include tablecloths, napkins, antimacassars and even curtains, which are made by the onsite upholstery team. Dianah is part of an 18-member team responsible for washing, steaming, ironing, pressing, folding and preparing all laundry for each journey. Her daily routine involves checking the schedule and rooming lists for upcoming journeys and guests’ requirements to ensure all stock items are available. A 15-night Dar es Salaam journey can have about 2000 items, for example. Dianah and the team methodically count and pack every item into large laundry bags for each suite and public car to maximise the limited space on board. And when the train returns, they count it all back into stock to repeat the process.
Dianah first encountered Rovos Rail when she was a clothing vendor at Pretoria Train Station. She joined the company as a passage lady and hostess on board, no mean feat when a train can be ±350m long. She held for 12 years before joining the laundry team on site. Her favourite Rovos destination was Dar es Salaam as it marked her first trip outside South Africa. Another highlight was Victoria Falls made even more memorable by her bravely taking the plunge with a bungee jump off the iconic bridge!
When asked what she loves most about her job, Dianah responded with: “Everything!” She is proud of the invaluable skills she has learned during her time with Rovos and describes it as a journey of personal and professional growth. These include learning to work with a diverse range of people, respecting others, transparency and teamwork. She has also learned skills in hospitality and healthcare and has completed courses in First Aid, Firefighting and Empathy Training.
Home for Dianah is Midrand where she enjoys spending time with her large family, which includes her husband, five children and four grandchildren. She enjoys cooking for her family, taking them to church and spring cleaning! She describes herself as strong, brave, kind, respectful, hard-working and proactive – qualities that shine through in her work and interactions with coworkers and guests. Dianah’s dedication to her work is inspiring and she is a much-valued member of the team.
Written by Linda Sparks • Edited by Bianca Vos-Lynch
In the heart of Rovos Rail’s bustling operations, a stalwart figure has been present in the Accounts department for nearly three decades. Karin Whitaker fulfils the role of debt controller responsible for managing and allocating outstanding payments and addressing queries regarding the financial side of train bookings. It is a post she’s grown into over the years and one that she has become extremely skilled at through hands-on experience. “You learn as you go,” she quips with a knowing smile.
Karin’s association with Rovos Rail dates back to a chance opportunity in 1995 when she heard from a friend that the company needed extra staff to work as train hosts over the New Year’s weekend. Little did she know that weekend stint would evolve into a lifelong career spanning various positions within Rovos Rail, including front office manager and eventually finding her niche in finance.
Despite the demands of her job, Karin approaches it with a light-hearted spirit. “Asking people for money is my favourite part,” she jests. Beneath the humour, it is clear that Karin is passionate about Rovos and that it’s rewarding for her to play a role in helping the company thrive financially. “It is an honour to be a part of Rovos’ history seeing the company grow from just one train and 17 coaches when I began to six trains and 140 coaches today.”
A job with Rovos is always full of surprises, and Karin has had many memorable moments. “So many,” she laughs, “I think most of us could draft a book!” One of these saw the entire team on a comical chase down the train tracks at Capital Park wrangling Betty the ostrich back into the yard after she had escaped.
Beyond the numbers, Karin’s time at Rovos has been a journey of personal growth. Interacting with colleagues and passengers from diverse cultural backgrounds has instilled in her a deep sense of compassion and understanding. “Kindness and a smile can have an enormous impact on others,” she reflects. Close bonds have been formed with her colleagues over the years and they all have a deep fondness for Karin. “We really are family,” she explains, “and we have had so much fun together along the way.”
Of all the destinations Karin has travelled to during her time with Rovos, Namibia holds a special place in her heart for its breathtaking landscapes and natural beauty.
Karin is a devoted animal lover, volunteering at rescue groups and dedicating time to reuniting lost pets with their owners. At work, she watches over the resident animals, most of which are rescues: donkeys Romeo and Juliet, Tori the horse and the Nguni cattle, Camilla and Mia Bella as well as the late ostriches and alpacas. At home, she enjoys her own furry companions, a large collection of black cats. Another interesting tidbit is that Karin has an identical twin and boasts of being five minutes older than her sister!
Confident, strong and independent: Karin’s three-word self-portrait that aptly describes her character and approach to life. She takes pride in her ability to adapt to change, a skill that has served her well in the often unpredictable South African railway industry. As for her future, she simply aspires to find happiness in all facets of life.
With her dedication to her job and her vibrant personality, it is clear that Karin’s contribution is integral in keeping Rovos Rail on track. And her almost 30-year journey with the company is a testament to Rovos’ commitment to fostering long-term relationships with its team.
Written by Linda Sparks • Edited by Bianca Vos-Lynch
All hail International Wine Day! In his departure speech, our CEO Rohan often jokes about how seriously we take drinking here at Rovos Rail so we thought we’d pour ourselves a glass of bubbly and tell you a little about the bar staff on board and how they can often be the toast of the train.
Operating a luxury product can come with some tough customers so, as we are not positioned to employ qualified sommeliers, we provide regular bar, wine and cocktail training for our bartenders and ensure they know about our incredible South African offerings. The two-year pandemic gave us pause to revisit our menus and include more local produce wherever possible. In the last decade, it has been wonderful to see young entrepreneurs creating interesting wines, spirits and mixers and, with South Africa being one of the top 10 traditional wine-producing countries in the world, we have a brilliant selection to choose from. See our wine and spirit stories below.
Preparation for each journey begins in our beverage store where a dedicated on-site team pre-packs the stock required on board. This includes wine, brandy, gin, rum, vodka, whisky, spirits, digestifs, grappa, liqueur, beer, cider, non-alcoholic options and mixers. The bartenders check, count and load the stock into cages, which are trolleyed to the train. Then it’s off to the kitchen store where they check out their glassware, swizzle sticks, olives, Maraschino cherries and all the other goodies they need, which are also trolleyed to the train. Once on board, they unload and pack the bars to their liking as it is their domain for the duration of the journey. When the guests arrive, the fun begins.
Out of our whole crew, the bartenders are the most recognised and sought after as they not only serve all the guests but sit up late into the night chatting away with them. They sometimes make long-lasting connections, especially on our long journeys. We’re fortunate that we haven’t had too many raucous parties but there have been many dawns met with strong coffees and Bloody Marys at breakfast.
Our teams work hard and deserve the lovely feedback they regularly receive about their service. During one of our recent video shoots, Tristan – one of our young barmen – happened to be available so we followed him around for a while. Listening to him talk about his passion for South African wine and our selection on board left an impression on us. To see a young man so eager to learn and do his job well, and leverage the education and opportunities received at Rovos Rail, feels hugely rewarding.
So, as it is International Wine Day – and our 35th birthday – let’s raise a glass to our stellar team and all the sommeliers, connoisseurs and winemakers around the world. Cheers!
Another clickety-clack around the sun! We can hardly believe it. Happy birthday, Rovos Rail! 35 years. What an achievement.
Some of you are familiar with our story but, for those who aren’t, we’re a small family-owned and operated business that launched our first overnight journey on 29 April 1989. When we celebrated our 30th birthday in 2019, we produced a short film where you will meet the family and team members who narrate the Rovos Rail tale and now, five years later, we have so much to add to our story.
Since resuming our services post-pandemic, we introduced the new 15-night African Trilogy journey. We have now operated this trip four times and on the last sojourn we sent a film crew to capture its magic (click here). We’re proud of this adventure because we feel the African Trilogy shows our guests a true cross-section of Southern Africa from its east coast to Namibia in the west.
We also sent trains all the way to Angola and back on our Trail of Two Oceans and Copper Trail trips. And wow, what a challenge these journeys are to operate given that water, electricity and any kind of formal tourism are in short supply. But we succeeded and our brave band of intrepid travellers had a good time, which is all that matters.
Unfortunately some of you reading this would have experienced delays and other obstacles due to infrastructure failures within South Africa. Transnet (national railway authority) and Eskom (national electricity provider) are in a bind, which has presented problems for all trains on the railway network. To combat these issues, our formidable CEO, Rohan, and his problem-solving COO daughter, Tiffany, treated the company to its biggest birthday presents ever by purchasing combination electric and diesel locomotives. Should there be power outages or other challenges, we can seamlessly switch from electric to diesel for the journey to continue. This has not been an inexpensive endeavour and the business of hauling our trains with our own locomotives is not something we ever wanted but, with South Africa currently navigating significant crises, we figure the less reliant we are on parastatals the better it will be for our passengers and our team.
Rohan and Anthea Vos with Rohan’s late mother, Marjorie, and Brenda, Bianca, Shaun and Tiffany.
Since we last celebrated a significant milestone, we have said farewell to long-serving staff who either moved on or retired. We have also welcomed many new members to our team who took up key positions in human resources, sales, marketing, reservations, finance and in our workshops. We had to rebuild our staff complement after the pandemic and it finally feels like we once again have a robust team in place.
Over the past five years, our incredible workshop team has built two new train sets in between renovating and repairing existing stock, so we now have six full train sets! There have been some moments over the past few years where our yard at Rovos Rail Station has been empty of carriages because they have all been out on various journeys; these moments have felt rewarding and certainly made us feel proud.
We remember back in 1988 when we first put the word out that we were launching a vintage luxury train in South Africa, many people thought Rohan was crazy and didn’t believe he would succeed. We don’t blame them; sometimes we feel the same but, here we are, 35 years on, and we have Rohan and his wife, Anthea, to thank. Working at Rovos Rail is a wild ride with no day ever the same. To not be bored or feel stuck on a hamster wheel is a gift and, although the stress can feel overwhelming at times, there is never a dull moment and for that we are grateful. We are a quirky and eclectic bunch who care deeply about Rovos Rail and who genuinely love our beautiful trains!
A heartfelt thank you to our industry colleagues and the media who have supported us over the years. And to our guests, especially our Rovos Club members, we would not be here without you and it is our privilege to have welcomed you on board. Thank you for travelling with us.
Congratulations to Rohan, Anthea, Tiffany and the rest of the family and a very big happy birthday to Rovos Rail!
From all of us we say, happy birthday Rohan! To his grandchildren he is “Papa Choo Choo”, to his children he is Dad or Pops and to his team, he is Rohan. And today marks another gallop around the sun for this determined young man.
For as long as any of us can remember, Rohan has never been in South Africa to celebrate because for the past three decades he has always travelled to Berlin to attend the ITB travel trade show which falls over his birthday. And this year is no different as he flew to Germany a few nights ago and is deeply entrenched in his Rovos Rail sales hustle!
There have been a few guests in the past who have been curious about the man who dared launch a vintage luxury train in a time where political restlessness was reaching its inevitable boiling point. With South Africa’s post-apartheid era on the horizon, there were many who packed their bags for Perth and those who loudly predicted outright civil war. So who would start a luxury train company during a time of so much uncertainty and especially a business whose success would, for the most part, be heavily reliant on international travellers?
We’re not sure that Rohan’s late mother, Marjorie, knew what she was in for when she birthed a lanky, big-eared babe on 7 March. We remember anecdotal tales of him entering the world with ferocity on his face which, 78 years later, is still very much there. Even at a young age, Marjorie knew that being a solo act would be the only option for her extremely intelligent, can-do young man. Given that he never appreciated being told that he couldn’t do something, there was certainly anxiety over how he would fare at school.
Born in Cape Town in 1946, Rohan attended Western Province Preparatory School before completing senior school at Bishops Diocesan College where one or two of Rohan’s teachers identified his genius but also recognised that if his restless energy wasn’t correctly channeled he might fail high school or pursue naughtier adventures (which he already had plenty of). So in his senior year he was made captain of the first rugby team and head of his boarding house leaving him no option but to focus, lead and thrive.
Rohan began his professional career selling encyclopedia’s and also opened the doors to a discotheque in Witbank (situated in the former Transvaal) called Zorba’s Beat. Being interested in classic cars, boats, trains and planes, he started Witbank Auto Spares and also dabbled in commercial property ownership. His triumphs in Witbank lead him to a railway auction where he was the successful bidder on an old South African Railways coach. His intention was to renovate the carriage that could hook onto a regular commuter train so that he and his family had a “railway caravan” to explore South Africa. His application to the Railways was denied and it was suggested that he sell tickets and create a commercial venture.
Over a double Red Heart rum and Coke one evening in May in 1988, Rohan pondered his options and decided to take the risk of launching a vintage luxury train experience in South Africa. He and his wife, Anthea, travelled the country acquiring a train set and locomotive and the first overnight journey was launched in April, 1989. Fast forward 35 years and Rovos Rail not only has its own private railway station and headquarters in Pretoria but also houses its own six train sets, steam locomotives as well as its own fleet of diesel, electric and combination locomotive units. The company now offers 11 journeys ranging from three to 15 days with trains that traverse South Africa, Botswana, Zimbabwe, Zambia, Tanzania, the Democratic Republic of Congo, Angola and Namibia.
At the tender age of 78, Rohan is not slowing down. Operating trains across Southern Africa certainly keeps you on your toes as does his family which is made up of mostly women – it seems to be Rohan’s fortunate lot in life to be surrounded by independent ladies who are not afraid to put him in his place or throw the occasional eye roll his way.
Rohan also likes to keep active and fit so on Saturday mornings one might spot him and his pack of dogs hiking the mountain ranges of Cape Town. Or you might see him in his plaid shirt and oversized sun hat on the golf course on a Sunday. And if you’re really “lucky”, you might see him atop his bicycle, clad in all his glorious spandex, tackling the steep hills and undulating curves of the Cape.
In fact, this Sunday, Rohan will once again participate in the Cape Town Cycle Tour where he will aim for another personal best by cycling it in under four hours. And after he has cycled 109kms, he will be attending his granddaughter’s fourth birthday party where he will undoubtedly be tackled by his grandchildren but where he will also finally get some birthday cake.
It’s difficult to believe that the third departure of our Trail of Two Oceans, from Dar es Salaam to Lobito is already done and dusted. We spoke of the inaugural journey’s success here so this time we thought we’d share a few behind-the-scenes details with you such as the trip’s extensive laundry list. This one train actually travels six separate journeys with a total of 23 400kms’s being traversed so the Lobito laundry list is mammoth!
First, a reminder of the six different journeys that this one train operated in two and a half months:
Pretoria to Cape Town (three nights)
Cape Town to Dar es Salaam (14 nights)
Dar es Salaam to Lobito (14 nights)
Lobito to Dar es Salaam (14 nights)
Dar es Salaam to Cape Town (14 nights)
Cape Town to Pretoria (three nights)
Each journey listed above had its own set of guests so the passengers who travelled with us from Pretoria to Cape Town disembarked in the Mother City as we welcomed new guests on board the trip from Cape Town to Dar es Salaam. The train and our crew would have hosted approximately 311 guests across these six separate trips.
We thought it might be interesting to share a few details with you about how some of our departments go about planning and packing for a train which was out for 75 days. We asked Ilana, the manager of our onsite laundry department, just how much linen is packed and she came back to us with the linen count for her Lobito laundry list:
200 towelling robes
200 towelling slippers
108 antimacassars
76 curtains
256 fitted double sheets
256 flat double sheets
512 fitted single sheets
512 flat single sheets
1152 pillowcases
384 large bath towels
400 tablecloths
450 linen napkins
We spent some time with Ilana and her team onsite so we could film them in action. Ilana started coordinating her Lobito laundry list in January so that should there be any additional linen required, the order could be placed and delivered in time for the train’s departure. The counting and packing of the towelling robes, curtains, sheets, duvet covers, pillowcases, antimacassars, towels, facecloths, tablecloths and serviettes began in early June and took place in amongst all the other journeys which were operating at the same time which mostly consisted of the Cape Town and Victoria Falls trips.
Aside from food and beverages, linen is probably one of the most complicated issues as our large laundry bags require space which is limited on board. We have three different suite categories on board the train, each with their own size beds and linen requirements so the counting out of sheets, blankets, duvets and covers, pillows and pillowcases is methodical.
Our hardworking team washes and irons bed and table linen every day as well as providing a laundry and pressing service to our guests. The curtains we have in the public coaches are made onsite by our upholstery team and these also need to be removed and cleaned by the laundry team on the train. Suffice to say that the crew is kept very busy. They are honestly magicians because not only is their role incredibly demanding, but their job also requires steady nerves and hands as the train traverses various countries on tracks that are not always that smooth. And they somehow pull this magic off working within confined spaces on board.
Another challenge with all the laundry is water supply. Once the train departs Dar es Salaam, areas which can supply us with water and have the necessary pressure in order for us for to fill up within a reasonable amount of time, are few and far between. A trickling hosepipe will not do so in 2022 we installed three 10 000L water tanks, on six-metre stands, in Kolwezi (Democratic Republic of Congo) and a large volume pump for a guaranteed water supply. A 21-coach train can hold approximately 54000L of water so to have this equipment available to us in Kolwezi is a welcome relief.
The onsite laundry team counted, recounted and packed over 100 laundry bags for the suites and public cars on board this train. Their Lobito laundry lists were endless with each being checked and cross-checked by Ilana and on-board staff so that nothing was short. When the train returned to the Rovos Rail Station in September, the staff had to count each item back into the onsite laundry so that the stock is ready and waiting for the next journey.
There are four siblings in the Vos family, three of whom knew they could not and did not want to take over and be at the helm of the family’s business when it was time. But the youngest, Tiffany, had the fire in her belly from the time she was born but knew that she needed to establish herself on her own merits before joining Rovos Rail. She has been at the company for five years now and there are many positive words used to describe her but the one that stands out the most is “unstoppable”.
We were recently asked by one of our longtime Rovos Club members to describe 2023 in three words and it completely stumped us. The guest then asked us to “zoom in” because she wanted to know specifically what this year had been like for us, the staff.
The small group of employees to whom this question was posed sat pondering for a good while and after some time the consensus was: challenging, stunning and profound.
Challenging because we had to battle through another year with corrupt parastatals like Transnet and Eskom. Stunning because of lovely guests, beautiful views and successful train journeys. And lastly, and this one made us well up a bit, profound because of Rovos Rail’s leadership.
It takes a special kind of chutzpa and a perfect blend of calm, intelligence and logic to keep all Rovos Rail staff feeling safe, confident and appreciated. And it also takes a resilient kind of patience to work with this eclectic, eccentric and passionate group of staff because as with all families, there are daily squabbles and everyone needs attention.
When you have a Chief Operations Officer who is all those things and who is also a wife and mother of two young children, it makes you start to believe that perhaps super humans do exist. The daily challenges and enormous emotional output that Rovos Rail demands would shatter many people, but our Wonder Woman takes it all her in her stride and rarely misses a step. So yes, she is unstoppable.
We haven’t spoken too much about Tiffany Vos-Thane, our COO. Mostly because she doesn’t like too much attention and also because 2023 seems to have gone by in the blink of an eye.
Tiffany is the youngest daughter of Rohan and Anthea Vos, CEO and owners of Rovos Rail Tours (Pty) Ltd. She was born with a spreadsheet in her hand and a determination to conquer whatever she set her mind to whether it was academics or playing for her provincial hockey team as a young girl or beginning her hospitality career in a tough and grey city like London.
Tiffany attended the International Hotel School in Cape Town and whilst still studying, worked as a trainee at the Victoria & Alfred Hotel at the Waterfront in the city. She graduated in 2006 and won herself a six-month internship with Starwood Hotels & Resorts working as a Sales Coordinator in New York.
On returning to Cape Town, she scooped up a position at Belmond Mount Nelson Hotel where she began as a Guest Services Agent before being promoted to Groups & Incentives Sales. But international adventure was calling and so was an Events Coordinator position at the Imperial College Business School in London. Tiffany moved to the United Kingdom in 2010 where she lived for over a decade.
After a short stint at the Business School, Tiffany returned to the Starwood Hotels & Resorts group and worked in the Events Sales team for Starwood Central London complex. Like Rohan, her father, sales was in her blood and she was determined to learn the skills it took to be an efficient executor of a lucrative sale. It only took a year for Tiffany to be promoted to an Account Executive where she focused on driving sales for the groups & events segment for Starwood Hotels London.
Two years later, she earned another promotion to Sales Manager for Business Travel where she focused on driving sales and revenue for the Corporate segment for Starwood Hotels in London. The hotels included the Park Tower Knightsbridge, Sheraton Park Lane Hotel, Le Méridien Piccadilly, W London – Leicester Square & Aloft London Excel.
Tiffany was in her Sales Manager position for a year before she was again promoted to Account Director of Business Travel where she managed the corporate segment for all Starwood Hotels in London.
If you’ve ever worked in London, you’ll know how cutthroat the business travel sector is and how smart you have to work to have any kind of success. For Tiffany to have achieved what she did in five years is impressive and reiterates to us that not only did she have hospitality woven through her DNA, but that she could stand on her own, proving to herself and others that she was smart, unafraid of challenges and always willing to go the extra mile.
Rohan and Tiffany, circa 1988
In amongst all this determined hard work, there was a great deal of personal travel which took her through Europe, including a magical Christmas spent in Iceland, extensive travel through the United States and a three-month adventure through South America.
In 2017, Tiffany earned a position as the Assistant Director of Sales for Business Travel for Marriott International but South Africa, family and Rovos Rail were calling her home. She felt it was time to create a space for herself within her family’s business and to prove to herself and Rohan that she could be his second-in-command as well as instill confidence in the market about her leadership abilities. After all, Rovos Rail needed a succession plan and Tiffany, with her siblings in full support, knew she could do it.
After getting married in early 2017, Tiffany and her husband went back to London to pack up their lives before moving permanently back to South Africa. Tiffany joined Rovos Rail in an official capacity in 2018 and it quickly became apparent that she was well suited for a Chief Operations Officer position which was awarded to her in June of 2019.
In her first two years, she overhauled the entire food and beverage department, renovated the entrance to the station and began the long, painfully tedious task of implementing a new and integrated reservations system. In many ways, she brought operations into the 21st century – we can laugh about it now but goodness, some of the systems we had in place prior to her arrival were archaic!
Tiffany has spent countless hours with both Rohan and Anthea listening and learning. Rohan has spent a considerable amount of time explaining his thought processes regarding operations, the railway infrastructure and working alongside Transnet as well as other national railway authorities. It’s an enormous and sometimes overwhelming side of the business but with time, Tiffany has started to navigate on her own with Rohan standing by should her decision-making process need to be revised or her course of action pivoted.
With Anthea, Tiffany has learned about the ordering of stock – anything from bed linen to glassware to amenities or to wine. Anthea has taken Tiffany with her to look at new fabrics for the upholstery on board the trains, passing on lessons learned from experience over the course of 35 years.
And then came the Covid-19 pandemic. Together with Rohan, Tiffany had to mindfully manage this crisis which essentially shut Rovos Rail down for two years. As it was for many people across the world, the pandemic was an incredibly challenging and devastating time and something we could not have navigated without Tiffany’s calm communication and unwavering support.
In 2021, she gave birth to her daughter which was followed by the birth of her son in January 2023. Justin, Tiffany and the kids live in Cape Town with Tiffany commuting to Rovos Rail’s headquarters in Pretoria every second week.
Tiffany now manages 17 departments across Rovos Rail which includes HR, Training, Finance, Procurement, F&B, Laundry, Upholstery, Locomotive Department, Workshops, Train Operations, Train Staff, Reservations, Sales & Marketing, IT, Security, Hardware, Health & Safety.
As for the future? Tiffany’s main focus for 2024 will be staff training across all departments but specifically the train teams. There is so much that goes into working on the trains and because we have been so busy, she feels that we have fallen short in equipping these young staff members with the knowledge and confidence they need.
Rovos Rail also has a determined passion for sustainability and although enormous strides have been taken to be as earth-friendly as possible on board the trains, there is still more work to be done at Rovos Rail Station. Tiffany is determined to continue on with the “green” audit of each of the 17 departments she oversees in order to further minimize unnecessary waste.
As always, research into new and adventurous routes will continue be a priority because above all things, Rohan is a pioneer and with Tiffany having inherited his ambition and spirit for adventure, we are certain we will be bundu-bashing through different African countries for years to come.
Rohan and Tiffany will continue to work together for years to come as this “handover” is complex. Having already spent five years in training, it will be interesting to see what the next five will bring as there have already been so many efficient and positive changes made to our day-to-day operations. Father and daughter will undoubtedly continue to butt heads because they are both stubborn, confident and incredibly passionate about operating a successful business.
The future of Rovos Rail is in good hands, not only with Tiffany as its helm but also with a strong and experienced management team in place. Both Rohan and Tiffany are ensuring a smooth transition but if we’re being honest, if you know Rohan, you know he is not going anywhere so our tall and lanky leader will be breaking boundaries for many years to come with his daughter watching and learning from the wings so that when the time is right, she is more than ready.
Caring, responsible and a go-getter. I couldn’t agree more with the three words chosen by Rovos Rail train manager, Renolda Motha, when asking how she would describe herself.
Her accomplishment of rising through the ranks from her first job with the company as a room hostess, to one of the top jobs as train manager in her 14 years with Rovos Rail is testament to her go-getter drive.
Her incredibly demanding position requires Renolda to be quick thinking and creative in looking after her passengers and staff, resolving problems, and finding solutions. She is on call 24/7, overseeing all aspects of the successful management of the train both in terms of transport logistics, as well as hospitality which entails taking care of her guests’ every need and supporting her staff.
Humility is an important value to Renolda, and she takes her inspiration from Rovos Rail’s founder and owner Rohan Vos whom she talks about with great admiration – from the way he conducts himself whilst travelling on the train to how he acknowledges and interacts with all staff members.
Renolda believes that dealing with people from different cultures and spheres of life has taught her to be humble. Interacting and exchanging information with a diverse range of personalities has broadened her knowledge and increased her skills.
Communication is an integral part of Renolda’s job, and she appreciates the upskilling that the company invests in their staff. A recent communications course she feels has enhanced her management style, improved her communication skills, and developed her conflict resolution abilities. Her role requires her to communicate constantly – both staff and guests rely on her to provide ongoing updates to plans and schedules.
Renolda has hosted a wide range of international celebrities who’ve travelled on Rovos Rail – they include politicians, royalty, musicians and multi billionaires. One that stood out due to her humility was Nelson Mandela’s daughter, Zinzi. But it’s also the ordinary guests who have saved their money to tick a Rovos Rail trip off their bucket list that are inspiring to her.
Her favourite Rovos destination is Victoria Falls. One of the reasons is because as soon as the train crosses the border into Zimbabwe, they are able to use their own locomotives and train drivers which normally ensures seamless travel and a guarantee that they keep to their time schedules. Renolda also enjoys the excursions offered on this journey which range from walks in the unique Matobo Hills to safaris in Hwange National Park where guests are almost always fortunate enough to see the Big Five.
On being asked to share something that people might not know about her, Renolda chuckled and told me that she likes the finer things in life such as sports cars and motorbikes! And that she has a fear of snakes which has created some tricky situations during her travels around Southern Africa.
When she’s not working and travelling Africa on the train, Renolda prioritises spending time with family and loves treating them to travel opportunities that she has been fortunate to experience. In her free time, she enjoys reading non-fiction educational type books, watching documentaries and cooking.
In keeping with her go-getter persona, Renolda has set her sights on achieving her LLB degree, something that she has already begun, in order to improve her business skills. Her long-term dream is to graduate, and ultimately start her own business, a travel agency or events company.
She is passionate about Rovos Rail, she says it’s a family, not only because it’s a family-owned business, but also because everyone works so closely together for long periods of time, the relationships formed are close, supportive, and transparent. She would not hesitate to recommend Rovos Rail to anyone considering a career in hospitality.
Renolda is a true example of what she describes as the biggest life lesson she has learned during her time with Rovos Rail, that being humble and working hard can secure a great future.
On every Rovos Rail trip Renolda sets herself the challenge of giving guests the very best African experience that they could possibly imagine – it’s the highlight of her job to see this come to fruition. And it’s a privilege for Rovos Rail guests to have Renolda in charge of their train journey ensuring that their Rovos adventure is just that – the best.
